File A Claim
For over 40 years, Sutton’s claims team has been dedicated to providing customers with exceptional service. Our in-house claims handling means you have direct contact with our claims staff to ensure fast and efficient processing of your claim. The Sutton claims team provides service in English, French and Spanish and is trained to handle claims from around the globe, including medical, accident & health and property & casualty.
We have updated our claims guide as a result of the COVID-19 global pandemic. Please click here for our updated Claims Guide.
For fast and easy medical claims processing, we recommend submitting your claim through the Sutton app. To submit your claim form, please fax, email or mail your claim form to Sutton Claims. Claims forms are available online here.
Submitting Claims on the Sutton Portal
The Sutton portal offers an efficient way to submit claim expenses anytime, from anywhere in the world. Portal users also have quick access to travel & medical assistance, product information and important contact information. Submitting a claim is fast and easy - just answer a few questions, take a picture of your receipts and submit it on the portal for our claims department to review.
Submitting Your Claim During COVID-19
Log in or sign up for the Sutton portal here:
Click here for more information on how to:
Access the app
Sign up
Save the app on your home screen or desktop
If you experience any issues with the app, please email our App Support Team: app_support@suttonspecialrisk.com.
If you have questions about an existing claim, please contact us.
Monday to Friday 8am-5pm EST
33 Yonge Street, Suite 270
Toronto, ON M5E 1G4
Email: claims@suttonspecialrisk.com
Phone: 416.366.2223
Toll free (Canada and the U.S.): 1.800.461.3292
Fax: 416.366.4608
The Sutton Claims Advantage
3-5 day turnaround
40% of claims are processed in 24 hours or less
85% of claims are processed in 48 hours or less
100% of claims are processed in 5 days or less
Claims submission flexibility
To convenience our clients, we accept claim submissions in a variety of ways. We accept claims through our online claims portal, by email, mail and fax.
Multilingual claims professionals
Our experienced claims team provides service in English, French and Spanish and is trained to handle claims from around the globe.
Easy to use claims portal
Submit your claim on the Sutton Portal in under two minutes. The Sutton Portal can be used on any desktop or mobile device from anywhere in the world.
Submit claims anytime, anywhere
The Sutton Portal can be accessed from anywhere in the world with an internet connection so our clients don’t have to worry about having access in remote parts of the world.
Expansive network
Through our partnerships with On Call International and Aetna International, we work to obtain cost containment on large claims in order to